FAQs

Before submitting a Support Ticket, please check the Frequently Asked Questions below to see if your question has already been answered. Thanks!

I just joined the Learn Camtasia membership site, but I didn’t receive my Welcome email with my log-in information. What should I do?

First, please check your Junk/Spam folder in your email program to be sure the Welcome message didn’t end up there. If it did, please whitelist us to avoid this in the future. If you are sure you didn’t receive your message, please send us a Support Ticket and let us know. Be sure to include the email address you used to sign up. We’ll send you the necessary details to sign in to your account and try to troubleshoot any other issues that may be involved.

How do I whitelist your email address?

Check out our instructions on this page: http://www.learncamtasia.com/help/how-to-whitelist/

I have a video question that I think would be beneficial for others, where should I ask it?

If you are a member of the Learn Camtasia Private Forum, please post your question over there as I’m sure other members could learn from it. If you are a Paid Member of our Learn Camtasia Video Course and would like to join our private forum, please submit a Support Ticket requesting an invitation.

Where can I find the replay video for the Special Webinar entitled “How to Create Quick & Easy Killer Videos With PowerPoint”?

The replay video was only available to Free Members for a few days. This video now resides on the PowerPoint For Camtasia training course page for Paid Members of that product. If you are interested in purchasing this training, please visit: http://learncamtasia.com/powerpoint/