Since your ISP/Email Client probably uses some type of spam filter, we ask that you add us to your trusted list of senders, contacts or address book (also known as whitelisting).

If you do not see an email from Learn Camtasia in your inbox (due to overzealous filtering), our email may have mistakenly been sent to your Spam/Junk folder. Please open your Spam/Junk folder — look for it there, open it and mark it as “not spam/junk”.

For more detail information, scroll down or click on the appropriate link below to whitelist Learn Camtasia:

AOL

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

  1. Click the “Spam Controls” link on the lower right side of your inbox screen
  2. When the “Mail & Spam Controls” box appears, click the “Custom sender list” link
  3. Choose the “allow email from admin@learncamtasia.com” option
  4. Add the domain or email address you would like to receive mail from, then click “Add”
  5. Click “Save”

AOL Web Mail

If using AOL web mail, replying to an email from Learn Camtasia will also work.

Email from that domain will now be delivered straight to your Inbox.

Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

Report as “Not Spam”

  1. Check your Yahoo! Bulk folder
  2. If you see the email from Learn Camtasia, highlight it and click “Not Spam”

(This does not guarantee that your mail will be delivered in the future, but it does help.)

Create a filter to automatically send email from certain domains to your Inbox.

  1. Click “Options” in the top right navigation bar
  2. Select “Mail Options” from the list that drops down
  3. Choose “Filters” located on the left side of the page
  4. Click the “Add” button on the Filters page
  5. Choose the field you want to match in the incoming message. For example, “header” or “to”
  6. Choose the criterion by which you want a match to be made, such as “contains”
  7. Enter the text string to compare. For example: from Learn Camtasia
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox

(This is the only way to really ensure delivery.)

Hotmail Live, Windows Live and MSN

In the new Hotmail, you must “Mark sender as safe” to enable hyperlinks even in text emails and images in HTML emails.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk folder, you can do one of two things:

Mark Sender As Safe

Attachments, pictures, and links in this message have been blocked for your safety. Show content

Learn Camatasia admin@learncamtasia.com

From: admin@learncamtasia.com     You may not know this sender. Mark as safe | Mark as unsafe
Sent: Thu 9/1/11 12:00 AM
Reply-to: admin@learncamtasia.com

  1. Check the “Junk” folder if you do not see Learn Camtasia in your inbox
  2. Click the “Mark as safe” link
  3. Add admin@learncamtasia.com to your Safe List
  4. Also click “Show content” to view the body of the email if it contains images and HTML
  5. Click “Mark as safe”
  6. Learn Camtasia will now be added to your list of “Safe Senders”

Manually Add to Safe List

  1. Click “Options” in the upper right corner of your Hotmail screen
  2. In the Body of the page under “Junk e-mail” click the link “Safe and blocked senders”
  3. Click the link “Safe senders”
  4. Enter the email address “admin@learncamtasia.com”
  5. Click “Add to list”

Gmail

To make sure email gets delivered to your inbox, you must add the email address admin@learncamtasia.com to your contacts list.

  1. Click the drop down arrow next to “Reply” in the upper right side of your inbox screen
  2. Click the “Add Learn Camtasia to Contacts List” from the list that appears
  3. You will now see Learn Camtasia appear under the link “Contacts” on the left side of the page
  4. Click the link “Contacts” and the in the “Search Contacts” form field
  5. Now you can select to move Learn Camtasia to a contact list of choice and edit any details

Outlook 2003 (or higher)

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

To have HTML display correctly, users can:

  • Change their automatic download settings
  • Add sender to your address book
  • Add your email or domain to their approved sender list

To change settings:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Change automatic download settings” option
  3. When the popup comes up, uncheck the first box in the list that says “don’t download pictures or other HTML content automatically
  4. Click “OK”

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose “Add to contacts” option

To add domain to safe sender list:

  1. Right click on a non-displaying image in an HTML email
  2. Choose “Add the domain to the safe sender list” option

Earthlink

If you are not receiving email at Earthlink, there are two actions you can take.

Check “Suspect Email” Folder
(If you have SpamBlocker turned on, suspect messages are automatically sent to your Suspect Email folder if the domain is not in your address book.)

  1. Look to see if Learn Camtasia is in the “Suspect Email” folder
  2. If so, select the “Move to Inbox and Add Contact” option from the pull down menu
  3. This will add admin@learncamtasia.com to your Address Book for future email delivery assurance

Add To Your Address Book

  1. Open our email
  2. Click “Add to Address Book” in the email header
  3. Use the “Address Book Editor” to verify the sender’s contact details and click “save”
  4. Fill in admin@learncamtasia.com as the email address of the sender
  5. Any email sent with the same domain (right of the @ sign) will now be delivered to your Inbox

AT&T

  1. Open the email message from the sender you want to add to your address book
  2. Click on the “Save Address” link (below) next to the “From Address
  3. Check the “Add to Contacts” box (below) and click “Save”

Comcast

  1. Click on the [Save Address] link at the top of this message (it’s next to From Address)
  2. For the field titled First Name, please enter Learn Camtasia
  3. Then click “Save Entry” and you’re all done

BlackBerry

  1. Scroll up to the message header
  2. Go to the field where our name is listed, click the Berry button and then click “Show Address”
  3. Select and copy admin@learncamtasia.com to the clipboard
  4. Go into Address Book and find the user
  5. Select “Save”
  6. Click to edit it and then click the Berry button to add another email address
  7. Paste it in and click “Save”

Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Card button – this will launch a New Card window that has 3 tabs: Contact, Address and Other
  4. Under the Contact tab, copy and paste the “From” address (admin@learncamtasia.com) into the email dialogue box
  5. Click OK

Norton AntiSpam

  1. Start up Norton AntiSpam
  2. Click the Status & Settings tab
  3. Click AntiSpam
  4. Click Configure
  5. Click Allowed List tab
  6. Click Add button
  7. In the ‘Email Address’ box, enter admin@learncamtasia.com
  8. Click OK
  9. Click OK again

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar, you can prevent this from occuring in the future. The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express
  2. Click the Spam Mail folder, then select the legitimate email detected as spam
  3. Click Approve Sender on the toolbar
  4. Click Yes when the confirmation message appears

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express
  2. Click Trend Micro Anti-Spam then click Settings
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength
  4. Click OK to save your settings

Note: You can also select the email and click “Not Spam” to report it to Trend Micro. However, this feature serves only as a reference and it may not have an effect on how the toolbar detects spam.

McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar
  2. Click “Add a friend”
  3. Make sure All users at a domain is selected under Friend type
  4. Type the domain name you want to whitelist under Address
  5. Click OK
  6. Click OK again

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam.

There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message
  2. Locate the email from Learn Camtasia and the sender email address (admin@learncamtasia.com) that you do not want quarantined in the future
  3. Click on the word “Whitelist” which is in green print to the right of the email title – this will open your list in a web browser
  4. Click the box to the left of the email that you would like to whitelist
  5. At the top of the page, click “Whitelist” – Barracuda will not block or quarantine the sender whose email address appears on the whitelist

Whitelist Senders and Domains

  1. Open your web browser
  2. Navigate to your company’s Barracuda firewall homepage
  3. Click on the “Block/Accept” tab
  4. Choose “Sender Domain Block/Accept”
  5. Enter the domain name learncamtasia.com to whitelist
  6. Click “Add”
  7. Click your mouse on the “Email Sender Block/Accept” tab
  8. Enter the email address “admin@learncamtasia.com”
  9. Click “Add”

Cloudmark SpamNet

  1. From the Cloudmark SpamNet toolbar in Outlook, select Cloudmark | Options
  2. Click Advanced
  3. Go to the Whitelist tab
  4. Click the Add button
  5. Type “admin@learncamtasia.com”
  6. Click OK
  7. Click OK again
  8. Click Yes
  9. Click OK

Mailblocks

  1. Click the Addresses tab
  2. Click New
  3. Type “admin@learncamtasia.com”
  4. Make sure “Accept Mail From This Address” is selected under Receiving Options
  5. Uncheck “Display in People Picker” under Other options
  6. Click Submit
  7. Click OK

MailShield

  1. Click Friends from the toolbar
  2. Click Add
  3. Type “admin@learncamtasia.com”
  4. Click OK

MailWasher

  1. Click Tools, then Blacklist & Friends
  2. Click Add (on the right, the Friends list side)
  3. Make sure Plain email address is selected
  4. Type “admin@learncamtasia.com”
  5. Click OK
  6. Click OK again

Oddpost

  1. Click the ‘Move to Inbox and Mark as Not Spam’ button
  2. Check your ‘Probably Spam’ folder
  3. If you see that Learn Camtasia was incorrectly filtered out, select it

SpamAssassin

  1. Add the following entry to your user_prefs file (which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from admin@learncamtasia.com
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory

SPAMfighter

Highlight the email from Learn Camtasia with the email address admin@learncamtasia.com. Click “More” in the SPAMfighter Toolbar and select “Whitelist”. Here you can choose if you want to Whitelist the email address admin@learncamtasia.com or the whole domain.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, follow these steps:

  1. Click “More” in the SPAMfighter toolbar
  2. Then “Options”
  3. Then “Filter settings”
  4. Then “Blacklists & Whitelists”
  5. Then “Whitelist email address”
  6. Then “Import”
  7. Select your ‘Address Book’ and click on “Check all”
  8. Click “Add”
  9. Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro, it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go here:

  1. Click More” in the SPAMfighter toolbar
  2. Then “Options”
  3. Then “Filter settings”
  4. Then “Blacklists & Whitelists”

ChoiceMail

  1. Open ChoiceMail
  2. Click on the Senders tab
  3. Choose “Approve another Sender”
  4. Type in the sender email address admin@learncamtasia.com
  5. Click on OK

SpamButcher

  1. Click the Configure button
  2. Go to the Known Senders tab
  3. Click Add under ‘Known Good Senders and Recipients’
  4. Type “admin@learncamtasia.com”
  5. Click OK
  6. Click OK again

Spameater Pro

  1. Click Filters from the sidebar
  2. Click the Approved Senders tab
  3. Click Add Filter
  4. Type “admin@learncamtasia.com” under Address
  5. Choose ‘Full Email Address’ under Address Type
  6. Select Email Domain
  7. Click OK

Spam Inspector

  1. Select Spam Inspector
  2. Then “Manage Friends List” from either the Spam Inspector toolbar or from the Outlook menu
  3. Make sure Email is selected under “Add a New Friend”
  4. Type “admin@learncamtasia.com”
  5. Click the >> button
  6. Click Close

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists
  2. Enter the email address: admin@learncamtasia.com
  3. Click Add

SpamPal

  1. Click on the SpamPal system tray icon with the right mouse button
  2. Click “Add to Whitelist” from the menu
  3. Type “admin@learncamtasia.com”
  4. Click Add

Spam Sleuth

  1. Select File, then Configure
  2. Go to the Friends category
  3. Make sure Active is checked
  4. Type “admin@learncamtasia.com” on a line by itself in the entry field
  5. Click OK

Other Spam Filters Not Listed Above…

If Learn Camtasia is being filtered, try adding admin@learncamtasia.com to your Address Book or Contact list.

If messages continue to be sent to your Spam/Junk folder, contact your ISP/Email Client or Spam Filter Application Support and ask how to whitelist admin@learncamtasia.com.